MY PROMISE
To conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.
To conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with you, your clients, associates, employees and suppliers.
To make an honest representation of my skills, experience and qualifications at all times.
To respect the confidentiality of your personal and business practices and recognise your ownership of intellectual copyright pertaining to your business activities.
To keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, in accordance with GDPR.
BUSINESS TERMS
My Services are provided on a ‘business-to-business’ basis.
The delivery, structure and ‘ways of working’ are my intellectual property and are not under your direction or control.
My services are my business and are not subject to any restrictive clauses or non-competes. I will continue to market and work for other clients.
All engagements are covered by the confidentiality terms below as standard — I’m also happy to sign a separate NDA on request.
CONFIDENTIALITY & RIGHTS
Fern Fuller Services shall keep any work undertaken confidential and not use it for personal gain or promotion without the written consent of the Client.
The business affairs of the Client shall not be discussed or disclosed to any third parties.
Materials created uniquely for you remain the intellectual property of Fern Fuller Services. Upon payment of our fees and charges in full, you are granted a non-exclusive, royalty-free, perpetual licence to use, copy and reproduce those Materials for your own internal business purposes. This does not include the rights to any templates, structures or methodologies that I use to create Materials, which remain mine to reuse with other clients.
The right to use and obtaining the right to use along with ownership of content and images supplied by the Client remain their responsibility. It will therefore be assumed that said rights have been obtained before sharing with Fern Fuller Services.
YOUR DATA
Under the terms of the Data Protection Act 1998 / GDPR, the Client and FernFuller Services may keep on record such information (e.g. contact details) as is necessary. Either party may view the other’s records to ensure that they are relevant, correct and up to date.
- Documents and information: We will agree to a safe and secure system for sending or sharing confidential documents and information (and us returning them to you). We are not liable for data that is not securely transmitted to us.
- Log-ins: Where you wish us to access systems that contain information that identifies living individuals, you should provide us with a unique log in to your existing software platforms and systems.
- Where multi-user log ins are not available you will securely share passwords through password protection software.
- Note that we may make and keep temporary backups to ensure continuity of service.
FINANCIAL T&Cs
Ongoing operational support is delivered through a fixed package or monthly retainer, agreed upfront in a Statement of Works. I do not offer ad hoc, one-off bookings for this type of work.
Coaching, mentoring and strategy sessions, along with any agreed out-of-scope or out-of-hours work, are billed at my standard hourly rate of £125–£250 per hour, dependent on notice and complexity. A specific rate will be confirmed with you in advance where possible.
Unused hours, or part thereof, are not carried forward, unless by prior agreement.
Where work is undertaken by retainer, you must specify your priorities and deadlines in line with the Statement of Works* that you have agreed.
If you want additional work to that in the Statement of Works agreed, we will need to negotiate subject to my availability.
If following investigative calls, it becomes apparent that significantly more work is required than had been anticipated in the preliminary Scope of Works*, Fern Fuller Services may renegotiate the fee and/or the deadline.
Similarly, if, during the term of the work, additional tasks are requested by the Client, Fern Fuller Services may renegotiate the fee and/or the deadline.
Should ongoing project work be suspended or delayed through any fault of the client, Fern Fuller Services shall be entitled to immediate payment of work already carried out and any expenses incurred.
Statement of Works is the agreed deliverables and where the detail of hours, timings, task outlines and fees are specified.
INVOICING
Clients will be invoiced in advance of ALL assignments unless agreed otherwise.
Initial payment is to be made on receipt of the invoice for work to begin.
Payment for ongoing work is due on the 1st of each month.
Once an invoice becomes overdue, no further work will be undertaken.
Unpaid invoices will incur interest at a rate of 8% per annum above the prevailing Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until payment is received in full.
BILLABLE TIME
- Includes meetings and calls.
- The writing and/or reading of correspondence via email or text.
- Time used to deliver the service, investigate, and research including learning of new software when requested,to provide support agreed upon within the service agreement
EXPENSES
Any cost, as agreed, related to the delivery of work will ideally be paid for by the client reducing the need for expenses.
- Specific software, licenses or usage fees that are required to provide support to you are at your cost.
- All postage, printing and other stationery expenses, as agreed, will be added to the invoice for reimbursement.
NOTICE AND TERMINATION
Most engagements run to a fixed start and end date, or to a defined deliverable, as set out in the Statement of Works. Where an engagement is ongoing (not fixed-term), either party may end it by giving a minimum of 2 weeks’ written notice, to allow time for a proper handover and account close-down. This notice period is non-negotiable, as fees are paid in advance of delivery and my time is planned and committed accordingly.
Separately, the Client AND Fern Fuller Services have the right to terminate the contract immediately, at any time, if they feel there has been a serious breach of these terms and conditions.
Notice must be provided in writing and is deemed accepted only when acknowledged by a return reply.
Any work done after termination of a contract or service will be charged at the normal hourly rate or equivalent. This includes responding to emails, returning information, finding information, or any other action taken as a result of an email or telephone call from you. Termination of a Booking will not invalidate such charges and invoices should be paid in accordance with these Terms.
My terms and conditions may be updated at any time to suit the demands of the business.
WEBSITE USE T&Cs
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Fern Fuller Services , the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.
Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
LINK TO EXPANDED WEBSITE USE T&Cs